Thank you for choosing ECO WORLDWIDE LTD’s waste recycling and resource processing services.
As our services fall under the commercial category of non-hazardous solid waste recycling, collection, transportation, and resource processing, orders are arranged based on customer needs. The following policy applies to customers in the UK:
- Service Cancellation and Refund Policy
ECO WORLDWIDE LTD values customer rights.
If you need to cancel a confirmed waste recycling service order, please contact us as soon as possible so we can assess the order’s progress.
If the service has not yet started, we will assist with the cancellation request based on the actual situation.
If the service has already started, including but not limited to:
Waste collection has been arranged;
Transportation has commenced;
Sorting and processing have been carried out;
Resource processing services have been performed;
The related fees may not be fully refundable, depending on the actual service completion status.
- Return and Refund Timeline
For service requests eligible for a refund:
Customers can contact ECO WORLDWIDE LTD within 30 days of service confirmation to submit a refund or cancellation request;
We will review the relevant information within a reasonable time after receiving the request;
Once approved, the refund will be processed using the original payment method.
Refund arrival time typically depends on the processing speed of the payment institution used by the customer.
- Service Description for Opened or Used Items
As waste recycling services are customized services involving on-site collection, transportation, and processing:
Even if you have reviewed the service-related materials, confirmation documents, or arrangement information, you can still contact us to request cancellation or a refund;
If the service has not yet been performed, we will process the refund accordingly;
If part of the service has been completed, the cost will be calculated based on the services provided.
We recommend that customers carefully review their service requirements, waste type, and quantity information before confirming the service.
- Return/Refund Application Method
To request service cancellation or a refund, please contact us in advance and provide:
Customer Name or Company Name;
Order Information;
Service Details;
Reason for Application;
Contact Information.
Our team will contact you to discuss processing options after receiving your application.
- Return Address and Contact Information
If you require the submission of return documents or other service paperwork, please contact us first to obtain the specific processing address.
Address: Eastview, Nasty, Ware, Hertfordshire, England, SG11 1HP
Email: ecoworldwideltd@hotmail.com
Please do not send any documents or items before confirming the address, as this may affect processing efficiency.
- Circumstances Where Refund Conditions Are Not Met
A full refund may not be provided in the following situations:
Service has been completed;
Waste has been collected or disposed of;
Inconsistent information provided by the customer leading to additional services being required;
The customer has not cooperated with the service arrangements as agreed;
Service cannot be performed normally due to customer reasons.
- Contact Us
If you have any questions regarding refunds, service cancellations, or order arrangements, please contact:
Email: ecoworldwideltd@hotmail.com
Phone: +44 7931 291534
We will strive to provide our customers with clear and reasonable service support.