Terms & Conditions
The terms on which ECO WORLDWIDE LTD provides collection, recycling, processing and recovered-material supply services.
Document information
This page is published by ECO WORLDWIDE LTD, a company registered in England and Wales, company number 07695023, with its registered office at Eastview, Nasty, Ware, Hertfordshire, SG11 1HP.
If anything here is unclear, or you need it in another format, contact Ecoworldwideltd@hotmail.com or +44 7931 291534.
1. Service scope
These terms apply to collection, recycling, processing and supply services provided by ECO WORLDWIDE LTD (“we”, “us”) to the customer named on the quotation or collection instruction (“you”).
We provide collection, sorting, processing and supply of non-hazardous solid wastes across scrap metals, waste paper and waste plastics, plus the supply of recovered materials to third-party processors. The scope of any particular job is the container or load format, the material types and the collection frequency confirmed by us in writing before the first collection.
We do not accept hazardous or special waste, clinical waste, liquids, asbestos, WEEE or food waste. If a container contains material outside the agreed scope, we may return it, treat it as a chargeable mixed load, or refuse it.
2. Quotations, fees and payment
Quotations are guideline rates based on the material, volume, access and frequency you describe. Rates are confirmed in writing and exclude VAT unless stated otherwise. Collection is priced per load or per tonne as set out in the written rate.
Final charges may differ from the quotation where:
- the material differs in type, grade or contamination from what was described;
- the volume or weight differs materially from the estimate;
- access conditions differ, or a collection cannot be completed and a return visit is needed;
- extra handling, specialist treatment or an alternative recovery route is required.
Invoices are payable within the period stated on the invoice. We may charge interest on overdue amounts at the statutory rate, and may suspend collections while an account is in arrears.
3. Cancellation, returns and refunds
If you cancel a booked collection, tell us as early as you can. Where a vehicle has already been dispatched or a container has been placed, a charge may apply to cover the aborted visit or the container hire period.
Service fees are for work carried out. Where a collection has been completed and the material processed, the fee is not refundable. Where a service has been paid for but not performed at all, we will refund the amount paid for that service.
Where a delivered batch of recovered material is shown not to match the grade recorded on its documentation, tell us promptly and we will investigate. Our remedy is limited to replacing the batch, adjusting the charge for it, or refunding the amount paid for it.
4. Warranties and exclusions
We will provide the services with reasonable skill and care, using suitably qualified and equipped staff and vehicles, and we will comply with the waste legislation that applies to our part of the service.
We do not warrant that a particular recovery outlet, processing route or end market will remain available, because those depend on third parties and on market conditions outside our control. Where a route changes we will tell you and propose an alternative.
Unless a specific batch has been tested, recovered materials are described by grade, form and polymer only. We do not warrant, and we do not state, physical or mechanical properties such as tensile strength or melt flow for any batch that has not been tested.
We do not provide carbon accounting or emission-savings figures. Where you need them, we will supply the route and tonnage data so your own calculation can be audited.
5. Your obligations
You agree to:
- describe the material accurately, including any contamination or unusual content;
- ensure that the material falls within the agreed scope and contains nothing hazardous or prohibited;
- provide safe access, a suitable standing area and a named contact for each collection;
- tell us about any site rule, permit condition or restriction that affects the collection;
- ensure you have authority to transfer the material, and that the site is lawfully used for storing it;
- pay invoices by the due date.
Where material is found to be outside the agreed scope, you remain responsible for it and for the reasonable costs we incur in dealing with it.
6. Our obligations
We agree to:
- confirm the container or load format, the rate and the collection window in writing before dispatch;
- collect the agreed material and transport it lawfully;
- issue a weighbridge ticket and a waste transfer note for each collection;
- process the material into the agreed stream and describe the recovery route on request;
- keep the records needed for your own reporting, and make them available to you;
- employ suitably trained staff and maintain our vehicles to a roadworthy standard.
7. Limitation of liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.
Subject to that, our total liability arising out of or in connection with the services is limited to the charges paid or payable by you for the service giving rise to the claim.
We are not liable for indirect or consequential loss, loss of profit, loss of production or loss of business opportunity. We are not liable for delays or failures caused by events outside our reasonable control, including severe weather, road closures, site access failures or third-party processing outages.
8. Site safety, risk and title
Risk in the material passes to us when it is loaded onto our vehicle and the collection is accepted. Title to the collected material passes to us on acceptance, which allows us to process and supply it.
You remain responsible for the safety of your site and for making the collection point safe for our vehicle and operatives. We may stop or refuse a collection where conditions are unsafe, and will explain why.
9. Governing law and jurisdiction
These terms, and any dispute arising out of or in connection with them, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.
Before starting proceedings, both parties agree to try to resolve the dispute through discussion and, where appropriate, mediation.
If any provision of these terms is found to be unenforceable, the remaining provisions continue in force. These terms replace any earlier version. Last updated: September 2026.
Need a signed set of terms?
Tell us what your procurement or audit process needs and we will provide the version of these terms you can file.
Who you are dealing with
ECO WORLDWIDE LTD is a UK-registered limited company. Collections are run by the same team that grades and processes the material, so what you are told on the phone is what happens at the gate.
Ware, Hertfordshire
SG11 1HP
Material and plant behind every collection
Twelve material types move through the same plant, in three kept-separate streams. These are the loads, the grades and the equipment.
